Shipping Policy

We make an effort to deliver products to the receiver in accordance with the delivery option that the user chooses when placing the order. Depending on where you want the package delivered, the delivery time may vary. Standard Time Deliveries and Free Deliveries are the two delivery alternatives that we offer to customers based on their convenience and needs. When choosing a fixed delivery time, it levies a small fee from the consumer, and these fees are indicated on the website. However, under Standard Time Deliveries, Giftbaskets is required to deliver your product at the appointed time; however, this obligation is always contingent upon events beyond its reasonable control (referred to as “Force Majeure Events”), such as unexpected travel delays from our courier partners and transporters caused by inclement weather, political unrest, strikes, war, lockdown, or other unforeseen circumstances. We will actively contact you in these situations. For updates, kindly periodically check your email and SMS.

Flowers can be supplied at many stages of blooming, including fully, half, or bud. We only try to deliver your purchase once because cakes are perishable by nature. No other address will allow for a delivery redirect. We recommend that you place your order at least 5 days before a festival or other big event.

Deliveries made via courier cannot be made in addition to hand-delivered packages. Those could arrive at the receiver throughout the course of two separate days or times. You agree that the delivery date requested is not a contractual obligation. The estimated delivery time will depend on how quickly the product is available and where you want it sent.

Due to some conditions, delivery may take longer.

  • Bad weather
  • Politico-social unrest
  • Unexpected events not mentioned above

We will actively contact you in these situations. For updates, kindly periodically check your email and SMS. You can contact us at [email protected]. We recommend placing your order at least five days before a significant event.

We only attempt delivery of your order once for perishable items like cakes and flowers. You will still be billed for the order if the delivery is not successful during the attempt, and there will be no chance for a second delivery. In the following situations, we shall take into account the order that was executed: Incorrect shipping or delivery address, Inaccessible recipients’ locked premises or the delivery is refused by the recipient.

In the event that the intended recipient is not there, he or she may instruct the delivery person to leave the package at the gate, reception, or neighbour. If there is any question about delivery, proof of delivery will be sent. For things that are delivered by hand, deliveries are conducted on Sundays and on major holidays. When your order is delivered, it will not be considered late if no one is there to take it at the shipping address. Therefore, in these circumstances, no refunds, cancellations, or liabilities may be provided.